Closing Date: 11:59pm, Tuesday 20 May 2025
Reports to: Head of Policy, Research and Communications
Hours: 30 hours per week (4 days)
Salary: Grade 1 (£28,019 - pro rata)
Duration: 6 May 2027 (Date of next Northern Ireland Assembly election)
JOB DESCRIPTION
To provide constituency services for Cara Hunter MLA.
Main duties to include:
- Providing information/advice to constituents on a range of issues including, housing, welfare and health, including local council queries.
- Dealing with complex queries and complaints on Member’s behalf, including drafting letters for Member to sign.
- Leading on constituency engagement to include identifying local community groups/key contacts, attending meetings, events and clinics.
- Updating/maintaining IT databases.
- Managing and progressing portfolio of casework appropriately.
- Ensuring queries are dealt with sensitively and confidentially.
- Gathering relevant information to assist with resolving cases.
- Ensuring efficient data and file management to comply with GDPR and data management.
- Attending work related training and networking meetings to develop skills.
- Other duties as required in support of the Member carrying out their Assembly duties.
- Keeping office in a tidy manner.
- Provide additional support with social media, providing updates on constituency work.
- Job may include some house visits for constituents who require it.
Essential Criteria:
- Applicants must have 2 years minimum experience dealing directly with members of the public.
- Excellent problem solving and communication skills and the ability to prioritise workload.
- Awareness of local issues within the constituency and ability to build relationships with stakeholders.
- A working knowledge of Microsoft Office and Outlook.
- Demonstrate a working knowledge of GDPR.
Desirable Criteria:
- Experience within a political environment would be advantageous.
- Knowledge of how a constituency office operates and of Stormont business and processes.
- Experience of providing advice in relation to housing and benefits.
- Previous experience dealing with government agencies and voluntary sector.
Send your CV and Cover letter to [email protected].
If you have any questions, contact 028 7034 8933.