SDLP Foyle MLA Sinéad McLaughlin has said that Power NI are working to address an ongoing issue around the £600 energy support payment.
Ms McLaughlin was speaking after it was reported that some customers were struggling to use their voucher.
After contacting Power NI on behalf of her constituents, Ms McLaughlin was told there is an ongoing technical issue and it was hoped it could be resolved quickly.
Foyle MLA Ms McLaughlin said:
“Given the long waits facing people right across the North to receive their £600 energy support payment, it’s understandable that people are concerned after trying to redeem their voucher at the Post Office only to be told that there was an ongoing issue impacting payments.
“After learning of these problems from a number of constituents today I contacted Power NI on their behalf who confirmed that there is a technical issue with the company’s systems linking up with the Post Office. They reassured me that a team are currently working on rectifying the issues and hope to have the situation resolved as quickly as possible.
“I will continue liaising with Power NI until the issues are fixed."